Refund Policy

The option to request a refund is only applicable where an 'arrangement fee' has been charged for 'assessing and preparing a case', but no offer of funding has been sourced or entered into by the client.

In this case we will, upon request by you, refund the full 'arrangement fee' to you.

If you decide to cancel your request to 'assess and prepare your case', you can do so within 14 calendar days at no penalty and without giving any reason. In that case the full arrangement fee will be refunded to you.

In all other scenarios a fee is payable on either 'presentation of formal offer', 'acceptance of formal offer', or 'draw down of funds'. In cases where the client has instructed to proceed after receiving indicative terms or decision-in-principle (DIP) from a lender introduced to the client by the broker, we would not refund the 'arrangement fees' due, as the chance to stop the process ahead of this point would have been clearly presented.